Last Updated: October 2026
Glow Pro Cleaning Services LLC (“Glow Pro Cleaning Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and requesting our cleaning services.
This Privacy Policy explains how we collect, use, and protect information submitted through our website.
Information We Collect
When you contact us, request a quote, schedule a cleaning service, or submit a form through our website, we may collect information such as:
First and last name
Phone number
Email address
ZIP code or service address
Type of cleaning requested
Preferred cleaning frequency
Information about your home or cleaning needs
Any additional information you voluntarily provide
We may also collect basic technical information about your visit to our website, such as browser type, device information, IP address, and pages visited.
How We Use Your Information
We may use the information you provide to:
Respond to your inquiries and requests.
Provide cleaning service estimates and quotes.
Schedule and manage cleaning appointments.
Communicate with you regarding your service.
Provide customer support.
Improve our website and services.
Send service-related communications.
We do not sell or rent your personal information to third parties.
Communication
By submitting your contact information through our website, you agree that Glow Pro Cleaning Services may contact you regarding your inquiry or requested cleaning services by phone, text message, or email.
You may request that we stop sending non-essential communications at any time.
Third-Party Services
Our website may use third-party services for website hosting, analytics, payment processing, scheduling, communication, security, or other business functions. These providers may process information as necessary to provide their services.
Data Security
We take reasonable measures to protect the information submitted through our website. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
You may contact us to request access to, correction of, or information about the personal information we maintain about you, subject to applicable law.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Glow Pro Cleaning Services LLC
Houston, Texas
Phone: 346-402-7966
Last Updated: October 2026
These Terms & Conditions govern the use of the Glow Pro Cleaning Services LLC website and the services provided by Glow Pro Cleaning Services (“Glow Pro,” “we,” “us,” or “our”).
By using our website, requesting a quote, or booking our services, you agree to these Terms & Conditions.
Service Requests and Quotes
Submitting a request through our website does not automatically create a confirmed cleaning appointment.
Quotes and estimates are based on the information provided by the customer and may be adjusted if the actual condition, size, accessibility, or cleaning requirements of the property differ from the information provided.
Final pricing and service details will be confirmed with the customer before service whenever applicable.
Customer Information
Customers are responsible for providing accurate and complete information regarding the property, requested services, access instructions, and any circumstances that may affect the cleaning service.
Failure to provide accurate information may affect pricing, scheduling, or the ability to complete the requested service.
Service Availability
Services are subject to availability and service-area limitations. Glow Pro Cleaning Services reserves the right to decline or reschedule a service request when circumstances prevent the company from safely or reasonably providing the requested service.
Payments
Payment terms and accepted payment methods will be communicated to the customer before or during the booking process.
Any additional services or charges approved by the customer may be added to the final amount due.
Property Access
Customers are responsible for providing safe and reasonable access to the property at the scheduled service time.
If our team cannot access the property due to unavailable keys, incorrect access information, locked gates, security restrictions, or other circumstances outside our control, cancellation or lockout fees may apply.
Safety
For the safety of our cleaning professionals, customers must disclose relevant hazards or conditions that could affect the service.
We reserve the right to refuse or discontinue service if we determine that the property presents unsafe conditions.
Limitation of Liability
Glow Pro Cleaning Services will take reasonable care while providing services. However, we are not responsible for damage caused by pre-existing conditions, improperly installed items, defective materials, normal wear and tear, or items that are inherently fragile or unsuitable for cleaning.
Customers should identify valuable, fragile, delicate, or specialty items before service.
Changes to These Terms
Glow Pro Cleaning Services may update these Terms & Conditions when necessary. Updated terms will be posted on this website with the corresponding revision date.
Contact
For questions regarding these Terms & Conditions:
Glow Pro Cleaning Services LLC
Houston, Texas
346-402-7966
Last Updated: October 2026
These Cleaning Service Terms establish the general expectations and conditions applicable to cleaning services provided by Glow Pro Cleaning Services LLC.
Service Scope
Cleaning services are performed according to the service selected by the customer and the scope discussed or confirmed before the appointment.
Services may include regular cleaning, deep cleaning, move-in cleaning, move-out cleaning, post-construction cleaning, and customized cleaning services.
Not every service includes the same tasks. Additional services or requests may require additional fees.
Regular Cleaning
Regular cleaning is intended to maintain the cleanliness and general appearance of a home on a recurring basis.
The exact tasks included depend on the selected service and the customer’s specific needs.
Deep Cleaning
Deep cleaning involves more detailed cleaning of areas that may not be addressed during routine cleaning.
The amount of time required may vary depending on the size, condition, and level of buildup within the property.
Move-In and Move-Out Cleaning
Move-in and move-out services are intended to prepare a property for occupancy or turnover.
The condition of the property may affect the final service time and price.
Post-Construction Cleaning
Post-construction cleaning is intended to address dust, residue, and general construction-related debris.
Specialized construction materials, hazardous substances, heavy debris, or conditions requiring specialized equipment may not be included unless specifically agreed upon in advance.
Customer Responsibilities
Before our team arrives, customers should:
Provide safe access to the property.
Secure or identify valuable and fragile items.
Remove personal items from areas requiring cleaning when necessary.
Inform us of any special conditions, surfaces, materials, or concerns.
Keep pets secured when necessary for the safety of our team and the animals.
Pets
Customers should inform Glow Pro Cleaning Services if pets are present at the property.
For the safety of our team and the animals, pets may need to be secured in a separate area during service.
Valuables and Fragile Items
Customers are responsible for securing cash, jewelry, important documents, collectibles, fragile objects, and other valuables before the cleaning appointment.
Our team may avoid handling particularly fragile or valuable items unless specific arrangements have been made.
Condition of the Property
The time required to clean a property depends on its size, condition, level of buildup, number of occupants, and other circumstances.
If a property requires substantially more work than originally described, Glow Pro Cleaning Services may contact the customer before continuing or may recommend an adjusted service and price.
Satisfaction
If you have a concern regarding a completed service, please contact Glow Pro Cleaning Services as soon as reasonably possible so that we can review the situation and determine an appropriate resolution.
Last Updated: October 2026
Glow Pro Cleaning Services understands that plans can change. Our Cancellation Policy is designed to help us manage our team’s schedule while providing customers with reasonable flexibility.
Cancellation or Rescheduling
Customers are asked to provide at least 48 hours’ notice when canceling or rescheduling a scheduled cleaning appointment.
Cancellations or rescheduling requests made with less than 48 hours’ notice may be subject to a $100 cancellation fee.
Same-Day Cancellation
Cancellations made on the day of the scheduled service may be subject to the applicable cancellation fee.
No-Show or Unable to Access Property
If our cleaning team arrives at the scheduled location and cannot access the property, or if the customer is unavailable and the service cannot be performed, the appointment may be treated as a cancellation or lockout.
Applicable fees may apply.
Rescheduling
When possible, customers may reschedule their appointment without penalty when at least 48 hours’ notice is provided.
Rescheduling is subject to availability.
Emergencies
We understand that unexpected circumstances and emergencies can occur. Cancellation fees may be reviewed on a case-by-case basis when circumstances outside the customer’s reasonable control prevent the appointment from taking place.
Weather and Unsafe Conditions
If severe weather or unsafe conditions affect the ability of our team to safely travel to or perform a service, Glow Pro Cleaning Services may reschedule the appointment.
Our priority is always the safety of our customers and cleaning professionals.
Contact Us
To cancel or reschedule an appointment, please contact us as soon as possible:
Glow Pro Cleaning Services LLC
Houston, Texas
Phone: 346-402-7966
We appreciate your understanding and your consideration of our team’s time.
